Salesforce Administrator

If you think you have what it takes but do not necessarily meet every single point listed below, please apply - you could be exactly who we are looking for!  

Panorama is a platform for social change driven by audacious thinking, radical collaboration, and bold action. We help our partners navigate multiple pathways from vision to impact based on their needs. Our mission is to maximize social impact by partnering with visionary leaders to co-develop solutions to change systems. Panorama’s value proposition is helping partners to operate in smarter, more impactful, and more efficient ways. Panorama Group’s values are built on four core principles:

• Vision: See the big picture and examine all angles 
• Integrity: Maintain trust and strive for excellence 
• Partnership: Collaborate and foster meaningful relationships 
• Impact: Act boldly and create a ripple effect 

The Panorama Group is a community of organizations that includes:    

• Panorama Global, a social impact nonprofit that empowers changemakers through radical collaboration,  
• Panorama Strategy, a social purpose consultancy that accelerates progress for partners through audacious thinking, and   
• Panorama Action, which mobilizes voices and resources through bold action.  

Position Summary  

Our dynamic team at Panorama seeks a Salesforce Administrator to contribute to the smooth functioning and efficiency of our organization in a time of change and growth. We are looking for a detail-oriented, tech-savvy problem solver who values being part of a team.  

The Salesforce Administrator will be part of the Business Strategy and Operations team and work collaboratively to identify, implement, and manage systems and processes in our CRM platform. Working with stakeholders across the organization, this new position will play a vital role in helping the organization function smoothly and efficiently in achieving Panorama’s mission. 

This position reports to the Senior Business Systems & Operations Manager. The role is hybrid for Seattle-based candidates and fully remote within the U.S. for those outside Seattle.  
 

Essential Duties & Responsibilities  

Salesforce Administration 

• Serve as a primary system administrator for our Salesforce environment with 60 internal users and 50+ Experience Cloud users. 
• Work alongside the Business Strategy and Operations team; leading the scoping and execution of Salesforce configuration.  
• Handle all basic administrative functions including user account maintenance, reports and dashboards, flows, 3rd party applications and integrations, permissions, and other routine tasks. 
• Generate standard reports and work through team collaboration to make reporting functions more accessible to users. 
• Assist in training new users, and grow the Salesforce skillset across the organization, including creating and maintaining training materials. 
• Serve as a thought partner on Salesforce for complex projects and build outs based on internal team and partner requirements  
• Work independently with team members across the organization to proactively define and document development requirements to better meet the team’s needs. 
• Maintain updated documentation of processes and procedures for our Salesforce applications and uses. 
• Refresh sandbox environments as well as test and deploy updates from sandbox environment to production. 
• Establish Salesforce best practices to ensure efficient processes, data integrity, and system optimization, while staying current with Salesforce updates to leverage new features and enhance organizational impact. 
• Bring fresh ideas and insights to improve our Salesforce environment, ensuring it aligns with industry standards and supports our organizational objectives/goals. 

Data Quality and Assurance 

• Maintain intentional naming conventions with reporting and field names. 
• Support with data request assistance, including but not limited to running complex/multiple reports to answer critical questions. 
• Monitor data quality and maintain data integrity and accuracy, including regular internal audits, record cleansing, duplicate record management, and monthly backups. 
• Test the system changes of other Salesforce Administrators to proactively find bugs. 
• Identify and effectively communicate opportunities for the improvement of data quality. 
• Lead data hygiene efforts to deduplicate our instance, merging records where needed. 
• Use Validity as data loader for mass uploads and edits of records. 

Organizational Engagement & Participation  

• Exemplify qualities of Panorama’s Values, Culture and Mission as an impact player who 
• Embraces everyday challenges and ambiguity as opportunities to lean in and take action, 
• Demonstrates curiosity and commitment to asking questions, learning, and adapting,  
• Commits to adding value to their team and to Panorama, and 
• Actively contributes to the enhancement of Panorama’s culture by participating in organizational and team activities such as committee volunteerism, coffee chats, and other initiatives. 
• Serve as an organizational brand ambassador by representing the organization externally.  
• Contribute to opportunities for process improvement and service/practice strengthening towards evolving our platform for social change. 
• As needed, provide timely inputs for co-design and development of initiatives, proposals, briefings/debriefs, reports, and knowledge sharing efforts. 
• Provide required timely and accurate recording of data and other information via Harvest, Salesforce, Lattice, SharePoint, and Certify. 
• Participate in Learning & Development opportunities.  
• May manage Interns, ensuring Panorama’s performance management concepts are upheld, and supporting their professional development and learning. 

Typical Knowledge, Skills, and Abilities  

• Minimum of 5+ years of Salesforce experience, ideally in the nonprofit sector. 
• Certified Salesforce Administrator or equivalent experience including NPSP, Outbound Funds, Salesforce Grants Management, Flow/Process Builder, Experience Cloud, SSO, Apsona.  
• Experience with Salesforce third party apps and integrations, particularly for email marketing and DLRS.  
• Experience working directly with end users and translating technical requirements for non- technical stakeholders.  
• Ability to think critically and solve problems.  
• Ability to work independently and as part of a team and produce creative solutions.  
• Experience balancing competing priorities, adapting to changing deadlines or priorities, and identifying when to escalate an issue. 
• Excellent interpersonal and communication (written and oral) skills.  
• Demonstrated commitment to diversity, equity, and inclusion and Panorama’s values.  
• Fluency in written and spoken English.  
• Comfortable working with highly customized Salesforce environments, with complex data models and integrations. 
• Passionate about data, reporting, and automation. 

Desired Qualifications  

• Experience with Tableau, Microsoft 365 and Asana, and knowledge of software integration tools like Zapier.  
• Bachelor Degree desired but not required. 
• Additional language proficiencies welcomed. 

This job description may change as our team continues to grow and evolve – we hope you will be excited to evolve with us as we scale and increase our impact.  

Compensation & Benefits  

The starting salary for this non-exempt, full-time role is between $68,000 and $79,000. When determining an initial offer, we carefully consider these factors: candidate skills and experience room for growth within the band and internal equity across the team.  

Alongside salary, we offer a comprehensive benefits package including:   

• Hybrid work arrangement for Seattle-based employees; remote work arrangement for all other US-based locations. 
• Flexible paid time off. 
• 16 paid holidays per year, including an organization-wide Winter Break. 
• Up to 92% employer-paid monthly premiums for employee medical coverage (depending on plan selected).  
• 401(k) safe harbor plan, with employer contribution equal to 3% salary with immediate vesting.  
• Up to 12 weeks’ fully paid family/medical leave (eligible after 1 year of employment).  
• ... And more! Visit our Careers Page for our full list of benefits.  

How to Apply 

Interested candidates should submit a resume and optional cover letter through our Careers Page portal. 

Applications will be reviewed on a rolling basis; the position will stay open until filled.  

Panorama is committed to creating a diverse team and is proud to be an equal opportunity employer. We know that representation matters in the workplace and with our partners; to that end we are committed to a hiring process grounded in equity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, citizenship or immigration status, national origin, genetic information, gender identity, gender expression, sexual orientation, marital status, veteran status, political ideology, the presence of any physical, mental, or sensory disability, age, or any other status or characteristic protected by federal, state, or local law. 

Panorama complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our People & Culture team at [email protected]. 

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Panorama participates in the federal E-Verify system. All candidates should review the E-Verify Participation and Right to Work posters for more information. 

Final offer will be contingent on the completion of a successful background check.